Shipping policy

Shipping Policy

Last Updated: 11.10.2026

1. Shipping Methods & Discreet Packaging

We offer Standard and Premium shipping options to our supported regions.

  • Discretion is our priority: All orders are shipped in plain, unbranded packaging to ensure your privacy. The contents of the shipment are not visible from the outside.

2. Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on the destination and package weight. We offer free standard shipping for larger orders in many regions. Estimated price ranges are as follows:

  • European Union (EU): €4.99 – €12.99 (Free standard shipping on orders over €99.00)
  • United Kingdom (UK): £6.99 – £12.99 (Free standard shipping on orders over £99.00)
  • Europe (Non-EU): €6.99 – €24.99 (Free standard shipping on orders over €99.00)
  • North America & International: Calculated at checkout based on weight (No free shipping available)

3. Processing & Delivery Times

Please allow 1–3 business days for us to prepare and process your order before it is dispatched. Once shipped, the estimated delivery times based on our carrier are:

  • EU Zone 1 (e.g., Austria, Belgium, Netherlands): 3–7 business days
  • EU Zone 2 (e.g., Italy, Spain, Hungary): 4–9 business days
  • EU Zone 3 (e.g., Bulgaria, Cyprus, Finland): 5–10 business days
  • Europe (Non-EU): 5–14 business days
  • United Kingdom: 5–10 business days
  • Canada: 9–15 business days
  • United States: 11–17 business days
  • International (e.g., India, Israel, Japan): 8–23 business days

Note: Business days are generally Monday through Friday. Delivery times are estimates and cannot be guaranteed, as they depend on the carrier and local customs processing.

4. Tracking Information

We utilize DHL & UPS for our shipments. Tracking availability depends on your selected shipping method and the weight of your order:

  • Premium Shipping: Includes full tracking for all orders. You will receive a tracking number via email once your order ships.
  • Standard Shipping (Light Items): Standard shipments for light items (under 0.29kg) are generally shipped untracked to keep costs low for you.
  • Packages over 0.29kg: Are generally shipped with tracking due to their size, regardless of the method selected.

5. Damaged, Lost, or Defective Orders

We take great care in packing your order. However, if your order arrives damaged:

  • You must contact us within 48 hours of delivery.
  • Please provide clear photos of the damaged product and the packaging (including the shipping label).
  • Important: Shipping providers have strict claim deadlines. We cannot offer replacements or refunds for damage reported more than 7 days after delivery.

6. Customs, Duties, and Import Taxes

  • Standard Rule: Unless otherwise stated, customs duties, import taxes, and brokerage fees are the sole responsibility of the customer. We are not responsible for delays caused by customs processing.
  • Seizures: It is the customer's responsibility to ensure that the products ordered are legal for import into their country. We are not responsible for packages seized or destroyed by customs due to local regulations.

7. Address Accuracy, Unclaimed Orders & Returns

Customer Responsibility: It is the buyer's absolute responsibility to ensure that the shipping address entered at checkout is complete and correct. We are not liable for any delayed, lost, or misdelivered packages resulting from incorrect or incomplete address information provided by the customer.

If a package is returned to us because it was unclaimed, the address was incorrect, or the recipient refused the delivery, the following applies:

  • Return & Additional Costs: The customer bears all costs resulting from the failed delivery. The customer is responsible for the cost of return shipping to us, as well as any carrier penalty fees. This total amount will be deducted from any refund due.
  • Reshipment: If you wish for the order to be reshipped to the correct address, a new shipping fee must be paid in full by the customer prior to dispatch.

8. Countries We Ship To

We currently ship exclusively to the following regions:

  • European Union (EU): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
  • Europe (Non-EU): Albania, Andorra, Bosnia & Herzegovina, Iceland, Kosovo, Moldova, North Macedonia, Norway, Serbia, Switzerland, Ukraine.
  • United Kingdom
  • North America: Canada, United States.
  • International: India, Israel, Japan, South Korea, Turkey.